GoldVibe jewellery is finished in a forming polish of pure 24-carat gold over a brass or copper base. The gold is real, and forming is a class above ordinary plating. It is still a finish: the piece is not solid gold, it is not BIS hallmarked, and the finish wears with everyday use. It is priced accordingly, and this warranty is what we put behind it.
What is covered
For 6 months from purchase we cover manufacturing defects and premature loss of the gold finish under normal wear on pieces sold with a Quality & Warranty card. A covered piece is given a fresh 24-carat gold forming finish once, free, within this period.
What is not covered
Tarnishing or loss of the gold finish caused by perfume, water, sweat, sanitiser, cosmetics or household chemicals; physical damage, bending or stone loss from impact (a break, a bend or a stone that has come out is covered only when it is a fault in how the piece was made); and ordinary wear after the warranty period.
Caring for your piece
Put jewellery on last and take it off first. Keep it dry, away from perfume and cleaning products, and store it in the pouch it came in. Wipe it with the soft cloth, never a tissue.
Making a claim
Bring the piece and your bill to any GoldVibe shop, or start the claim from My Warranties in your account with photographs of the piece. We will assess it against this warranty and, where it is covered, refinish it in gold or replace it.