A piece you collect is yours to inspect at the counter before you pay — if it is not right, it does not leave with you. A piece we send you is paid for before the parcel leaves; if it reaches you damaged or is not what you ordered, tell us from "A parcel that arrived wrong" in your account, or on WhatsApp, and we will put it right. Nothing else is posted back to us: an exchange or a return is made in person, at any GoldVibe shop's counter.
Exchange
An unworn piece with its tags and your bill may be exchanged for another piece within 15 days of collection, or brought back within 7 days for a refund (below). These cannot be exchanged or brought back: pierced earrings, custom or engraved pieces, clearance and as-is stock, bridal sets after the event date; nor can a piece that has been worn, altered or made to order.
Assured lifetime 50% cashback
Every GoldVibe piece is sold with its own certificate. It states the piece ID and this guarantee, and that is what it is for. Bring the piece back with that certificate to any GoldVibe shop — this year or in twenty — and half of what you paid comes back to you. In cash. The promise is assured, it is for life, and it is 50% of the price you paid: not store credit, not a discount on the next purchase. The certificate can be checked at any time on the Verify page of this site.
Refunds
A piece brought back within 7 days is refunded at its full price, GST included — in cash or as a credit note, whichever you choose; the shop issues a GST credit note for the tax. An exchange within 15 days is for another piece. The assured lifetime cashback is different: it is paid in cash, at the counter, against the certificate — half the price you paid, whenever you choose to bring the piece back to us.