You reserve a piece online and collect it in person at the shop you choose — or, where we deliver, have it sent to you. You may pay online when you reserve, or at the counter when you come. Whether we can send to you is shown at checkout as soon as you enter your PIN code, before you type an address.
How it works
1. Reserve the piece online, and choose to collect it at a shop or, where we deliver, to have it sent. 2. Pay a deposit to hold it, pay in full, or pay nothing now and pay at the counter. A parcel is sent once the whole price is paid. 3. We hold it for you and message you when it is ready — or when the parcel leaves. 4. Come in, see it in person, settle anything still owing and take it home.
Paying online
If you collect it, paying online is optional. You may pay a deposit — the amount is shown to you before you pay — which holds the piece with the balance due when you collect it, or you may pay in full. Either way the piece is yours to see in person before you take it, and you may still change your mind.
If we send it to you, the whole price is paid before the parcel leaves: a deposit holds the piece, and the balance is paid online from your account before we send it. You see the piece when you open the parcel; if it reaches you damaged or is not what you ordered, tell us and we will put it right (below).
We never see or store your card or UPI details. Payment is handled by Razorpay, and the shop is told only that it succeeded.
If we send it to you
We do not send to every address, and where we do there may be a charge — both are shown to you at checkout as soon as you enter your PIN code, before you type anything else. You are given the courier's own consignment number the day the parcel leaves, and you can follow it from the link we message you.
Exchanges happen at the counter, and only at the counter
This is the one thing worth knowing before you buy, and it is the same whether you collect the piece or we send it to you.
Nothing is posted back to us. A piece that has come home with you is exchanged or brought back in person, at any GoldVibe shop, by somebody who can look at it — which is the whole reason it cannot be done by post. A refund for a piece you bring back is paid at the counter, in cash or as a credit note.
Bring the piece, its tags, your bill and the certificate that came with it. The certificate carries the piece's own ID; it is how we know which piece this is and what you paid for it, and it is what the assured lifetime 50% cashback is claimed against. Keep it somewhere safe from the day the parcel is opened.
What may be exchanged, and for how long, is set out in our Returns & Exchange terms.
This does not affect your rights if a piece reaches you damaged or is not what you ordered — tell us from "A parcel that arrived wrong" in your account, within the days it offers, or on WhatsApp, and we will put it right. That is the one thing about a parcel you tell us from home; everything else is done at the counter.
How long we hold it
If you choose the day you will come, the piece is held until the shop closes on that day. The day can be as far ahead as your shop keeps pieces aside — checkout shows the last day it allows as you choose. If you choose no day, it is held for up to 48 hours — 24 hours in the days just before a festival — and the hold ends at the shop's closing time. If it is not collected by then, the hold is released so the piece is available to the next customer; you are welcome to reserve it again.
Money paid for a booking that ends
If you cancel, or the hold lapses before you collect, the money you paid online goes back to the card or UPI account you paid from. Money paid for a piece you did not take home is yours. The one exception is a piece made to your own design: once the karigar has started work, its deposit is kept for the work done, as the design's own page tells you before you pay. A deposit paid at the counter is handed back at the counter.
A reservation is a hold, not a purchase. The sale is made only when the piece is in your hands.